Policies and Conditions of Sale

Warranty

We service for one year.

Prices

All prices are subject to change without notice, and are F.O.B. Cambridge, Ontario warehouse. Please verify prices at all times.

Terms

Net 30 days on approval of credit, with written application on file, or C.O.D.

Returns

We do not accept any returned merchandise without an approved return authorization from R&T Furniture and a 15% restocking fee will be charged. Any merchandise returned out of original cartons will be charged a 5% recartoning fee. Unauthorized returns will be refused and the carrier will be instructed to contact the shipper for instructions. Merchandise will be replaced or repaired at our discretion. Authorized returns require an RA# to be returned to R & T at no charge by Nesel / VA Transport.

Damage Claims

All merchandise is carefully inspected and packed in an approved manner when leaving the R&T warehouse. It is the consignee's responsibility to inspect the merchandise at the time of arrival. Note any visible damage on the receiving ticket before signing. You are protected for concealed damage if you notify us within 5 days of receipt of delivery. Common carrier freight damages must be filed with the carrier, also within 5 days.

Special Orders

Special orders cannot be cancelled at R&T Furniture after merchandise has been shipped from the factory. If we cannot for any reason cancel the order, the merchandise will be shipped to you upon arrival at R&T Furniture.

Warehouse Orders

Monday through Friday 8 a.m. to 4 p.m.

Office Hours

Monday through Friday 9 a.m. to 4:30 p.m.

 

Thank you for allowing us to become your partner in business.

We work hard to provide the best service available.
Our computer system provides you with accurate and timely information,
answering all your inventory questions.